by IT BRAIN

Support

Last updated October 28, 2026

Need help with iSmart Reach? Email us: . We reply within one business day (Monday to Friday, Pakistan time).

Common questions

Messages aren't sending

Check the WhatsApp page in the app: the number must show "connected" and templates "approved". Also check a payment method is added in WhatsApp Manager, and that your plan has messages left.

Who pays for WhatsApp messages?

Meta charges its fees to the card in your WhatsApp Business account. Your iSmart Reach plan is billed by Shopify.

Can I keep using the WhatsApp Business app on my phone?

Yes. Choose "Use my WhatsApp Business app number" when connecting.

Which languages are supported?

English, Urdu, Arabic, Hindi, Turkish, German and Spanish.