Official WhatsApp API for Shopify orders

Your Shopify store's WhatsApp, on autopilot.

Every order message goes out from your own WhatsApp business number, and iSmart Reach acts on the reply. Confirmed orders get tagged, cancelled orders are cancelled and restocked, and quiet customers get a reminder. You just ship.

Coming soon to the Shopify App StoreSee how it works
Made for Shopify· Free plan with 100 messages a month
How it works

Watch one order run itself.

01 · NEW ORDER

Alex orders with cash on delivery.

Within a minute he gets a message from your own business number, with Confirm and Cancel buttons.

02 · CONFIRMED

One tap, and Shopify knows.

When he taps Confirm, the order is tagged in Shopify. If he cancels, the order is cancelled and restocked. No answer? A reminder goes out.

03 · SHIPPED

The tracking link sends itself.

When you fulfill the order, iSmart Reach waits for the tracking number and sends it. Out for delivery comes next.

04 · DELIVERED

Delivered, or a heads-up if not.

Delivered and failed-delivery messages follow your courier's updates. For TCS, Trax and PostEx, iSmart Reach checks the parcel itself, so customers aren't left guessing.

05 · REVIEW

Then it asks for a review.

A few days later, Alex gets a review request with a link to the product page. Works with Judge.me and other review apps.

What it does

Every order message, sent and handled for you.

Set it up once. Messages go out on time and the replies update your orders in Shopify.

Acts on every reply

Confirmed orders get tagged. Cancelled orders are cancelled and restocked. No answer gets a reminder, then a tag.

Your own number

Customers see your business name and can reply to you. Keep using the WhatsApp Business app on your phone.

Sending hours

Messages wait for your hours, so nobody gets a ping at 2 am.

Sales campaigns

Offers to your Shopify customer segments, now or scheduled.

Every message on the order

Later, “what did we tell this customer?” is one click away in Shopify.

In your customer's language

Ready-made text in seven languages, picked from the language they used at checkout.

Free to start

Every plan has every feature. Plans differ only in how many messages are included.

messages a month on the free plan

9ready-made order messages
7languages, picked per customer
~5 minto connect your own number
$0.002per extra message on paid plans
Why automate

Sending by hand vs iSmart Reach.

Anyone can type “please confirm” on WhatsApp. The work is everything that comes after it.

When this happensSending by handiSmart Reach
A COD order comes in at 2 amWaits until someone is at work, copies the number and types a messageConfirmation goes out within a minute, or at the start of your sending hours
The customer says yesSomeone reads the chat, finds the order and tags itOne tap on Confirm and the order is tagged
The customer cancelsSomeone finds the order, cancels it and fixes the stockOrder cancelled and items restocked, if you turn that on
No answerSomeone has to remember to chase, or callsReminder after the hours you set, then a “no reply” tag or auto-cancel
The order shipsCopy the tracking number from the courier and paste itWaits for the tracking number, then sends the link
Delivered or failed deliveryUsually never sentSent on the courier’s update, with TCS, Trax and PostEx tracked directly
A few days after deliveryReview request forgottenReview request with a link to the product
300 orders on a sale dayA full team, all daySame as one order, sent in a safe queue
Later, “what did we tell this customer?”Lost in someone’s phoneEvery message on the order page in Shopify
Official platform

The official WhatsApp Business Platform. No workarounds.

iSmart Reach connects your number through Meta's own sign-up. It never scans a QR code or runs WhatsApp Web in the background, the way unofficial tools do.

WhatsApp Business PlatformOfficial API by Meta
✓

Connected through Meta

You sign in with Meta and pick your business number. Every message goes through Meta's official WhatsApp Business Platform API.

✓

No unofficial-tool bans

QR-code and “linked device” tools break WhatsApp's terms, and the numbers using them get banned. On the official platform, that risk is gone.

✓

Keeps your number healthy

Messages use templates Meta has approved, sending is paced, and campaigns only go to customers who agreed to marketing.

Like every business on WhatsApp, you follow WhatsApp's Business Messaging Policy. Meta can limit numbers that send spam or get blocked a lot.

Your number

Live in three steps.

Your number, on Meta's official WhatsApp Business Platform. Customers see your business name and can reply to you.

1

Install from Shopify

Start on the free plan. Paid plans are billed by Shopify with your store bill.

2

Connect your number

Sign in with Meta inside the app and pick your WhatsApp business number. It takes a few minutes.

3

Messages send themselves

New orders, shipments and deliveries trigger the right message, in your customer's language.

Pricing

Every feature on every plan.

The official WhatsApp API from $3.99 a month, with no QR code. Plans differ only in how many messages are included.

Free
$0
100 messages a month
  • All features below
  • No card needed
Starter
$3.99 /month
2,500 messages a month
  • All features below
  • $0.002 per extra message
Growth Popular
$9.99 /month
7,500 messages a month
  • All features below
  • $0.002 per extra message
Pro
$19.99 /month
30,000 messages a month
  • All features below
  • $0.002 per extra message

Every plan includes

  • COD confirmation with Confirm and Cancel buttons
  • Confirmed orders tagged, cancelled orders cancelled and restocked
  • Reminder when a customer doesn't reply
  • Order cancelled message
  • Shipped message with tracking link
  • Out for delivery, delivered and failed delivery updates
  • Built-in tracking for TCS, Trax and PostEx
  • Review requests, works with Judge.me
  • Abandoned checkout reminders
  • Sales campaigns to Shopify customer segments
  • Edit every message, in 7 languages
  • Your own WhatsApp Business number
  • Sending hours and a spending limit
  • Every message logged on the Shopify order
  • Shopify Flow triggers

Work out your monthly cost

On top of your plan, Meta charges a small fee for each message it delivers, billed to your WhatsApp Business account, not by us. Messages customers send you are free. Pick your numbers to see both.

1. Where are your customers?
Meta's fee in Pakistan: $0.015 per order update · $0.047 per marketing message
2. Orders a month 500
3. Messages per order
3 is typical: confirm, shipped, delivered.
What each plan covers
Free$0/mo100 msgs≈ 33 orders
Starter$3.99/mo2,500 msgs≈ 833 ordersBest for you
Growth$9.99/mo7,500 msgs≈ 2,500 orders
Pro$19.99/mo30,000 msgs≈ 10,000 orders
Your month
Starter plan$3.99Meta: 1,500 order updates × $0.015$22.50Total a month$26.49

About 5.3¢ per order, for 1,500 messages.

Meta's USD rates per delivered message from 1 October 2026. Order updates and review requests are utility messages; campaigns and checkout reminders are marketing. Meta changes rates from time to time and lowers utility rates at high volume. See Meta's full rate card ↗

Plans are billed in USD by Shopify. Meta bills its own WhatsApp fees directly to your WhatsApp Business account. Paid plans start with a 14-day free trial.

How we compare

More done for you, for less.

Side by side with other WhatsApp apps on the Shopify App Store, using what their own listings say.

FeatureiSmart ReachWhatFlow Business APIWatixWhatomation
How it connectsOfficial WhatsApp API, your own numberOfficial WhatsApp APIOfficial WhatsApp APIYour phone (own device) on Free, Pro and Standard; official API with a shared number on Basic
First paid plan$3.99 for 2,500 messages$4.99 for 2,000 messages$5 one-time for 3,000 messages over 30 days$5 for 2,500 messages (own device)
Most messages a month on a plan30,000 for $19.9975,000 for $99Unlimited for $10 (30 days, one-time)7,500 for $15 (own device)
Each extra message$0.002$0.0015 to $0.01, by planNot listed$0.01 to $0.03, by plan
COD reply updates the orderConfirm tags it, Cancel cancels itTags orders from repliesNot listedConfirm tags it
Cancel and restock unconfirmed ordersYes, after a time you chooseNot listedNot listedNot listed
Courier trackingTCS, Trax and PostEx tracked directly, plus any courier through ShopifyShipping updates (couriers not named)Courier updates (couriers not named)Status updates (couriers not named)
Review requestsYes, works with Judge.meYesNot listedNot listed
Sales campaignsYesYesYesNot listed
Every feature on every planYesNot listedNot listedNo, features vary by plan

Prices in USD a month unless stated. Rival details come from each app's Shopify App Store listing, read on 30 October 2026: WhatFlow Business API, Watix, Whatomation. “Not listed” means the listing doesn't mention it. Apps change their plans, so check their listings for today's details. To be fair: Watix's one-time unlimited pack costs less if you send a lot, and WhatFlow's top plan includes more messages.

Moving from a QR-code app?

Apps that link your phone like WhatsApp Web can drop out or get numbers banned. Switching to the official API takes a few minutes.

  • Remove your number from the old app or WhatsApp Web
  • Connect it in iSmart Reach with Meta's own sign-up
  • Turn on the messages you want. Your old chats stay on your phone
The iSmart family · from IT Brain

Three apps. One team. Made for Shopify.

Each app works on its own. Pick the ones that fit your store.

Sell everywhere.iSmart SyncPOS for your branches

Run your shops and your online store in one app, with Shopify stock in sync and loyalty built in.

Visit iSmart Sync ↗
Talk to every customer.iSmart ReachWhatsApp order messages

Order confirmations, shipping updates and review requests on WhatsApp, sent automatically.

You are here
Bring them back.iSmart RewardsLoyalty for Shopify stores

Points, rewards, VIP tiers and referrals that turn first orders into repeat customers.

Visit iSmart Rewards ↗
Works with any courier, with TCS, Trax and PostEx tracking built in
FAQ

Questions.

How is this different from sending messages myself?

It sends every message on time without anyone at the phone, and it changes the order in Shopify when the customer taps Confirm or Cancel.

Do I need a WhatsApp Business API account first?

No. Inside the app you sign in with Meta's official sign-up and pick or add your business number. It takes a few minutes.

Can I keep using the WhatsApp Business app on my phone?

Yes. You can connect the same number and keep chatting from the app.

Which number do customers see?

Your own WhatsApp business number and business name, so customers know it's you and can reply to you.

Is it only for cash on delivery stores?

No. Shipping, delivery, review and abandoned checkout messages work for every order.

What happens when a customer cancels or doesn't answer?

The order is tagged so your team can see it. A reminder goes out if there's no answer, and you can let iSmart Reach cancel and restock unconfirmed orders after a time you choose.

Who pays for the WhatsApp messages?

Your iSmart Reach plan covers the app. Meta charges its own small fee for each delivered message, billed directly to your WhatsApp Business account. For example, an order update to a customer in Pakistan costs about $0.015. See Meta's rates under Pricing.

Can I change what the messages say?

Yes. Every message can use your own wording, or our ready-made text in English, Urdu, Arabic, Hindi, Turkish, German or Spanish.

Does it work with my courier?

Yes. Messages follow your Shopify fulfillments, so any courier or fulfillment app works. For TCS, Trax and PostEx, iSmart Reach can also track parcels itself: add your courier API login in Settings and it checks every few hours, then sends out for delivery, delivered and failed delivery messages, even for parcels booked on the courier's website. Returned parcels don't get a failed delivery message.

Which countries does it work in?

Anywhere Meta's WhatsApp Business Platform is available.

Will my number get blocked?

Unofficial QR-code tools get numbers banned. iSmart Reach uses Meta's official WhatsApp Business Platform, so that risk is gone. Messages use Meta-approved templates, go out in a paced queue, and campaigns only go to customers who agreed to marketing. Like any business, you still follow WhatsApp's rules: Meta can limit numbers that send spam.

Can I message all my customers?

Campaigns go only to customers who agreed to marketing in Shopify, as WhatsApp's rules require. Order updates go to everyone who places an order.

Where is my data kept?

Order details stay in Shopify. We keep only what's needed to send messages. See our privacy policy.

Shopify + WhatsApp

Let your orders follow up on themselves.

Confirmations, shipping updates and review requests from your own number, sent and handled for you. Questions? Contact us

Coming soon to the Shopify App StoreContact us
✓ Free plan · ✓ Set up in minutes